{"id":2882,"date":"2026-04-08T00:24:50","date_gmt":"2026-04-08T00:24:50","guid":{"rendered":"https:\/\/karrybiz.com\/blog\/?p=2882"},"modified":"2026-04-08T23:35:02","modified_gmt":"2026-04-08T23:35:02","slug":"how-to-edit-or-update-a-customers-details-on-karrybiz","status":"publish","type":"post","link":"https:\/\/karrybiz.com\/blog\/how-to-edit-or-update-a-customers-details-on-karrybiz\/","title":{"rendered":"How To Edit Or Update A Customer’s Details On KarryBiz"},"content":{"rendered":"\n

Customer information<\/strong> changes can change for several reasons. People move to new addresses. They change their phone numbers. They create new email addresses. A customer who was based in Lagos relocates to Abuja. <\/strong>A business buyer updates their company contact details. Someone who gave you a personal number now wants to use their business line.Whatever the reason maybe, outdated customer details in your KarryBiz database are more than just an inconvenience. They are a direct threat to your business operations.<\/p>\n\n\n\n

An invoice sent to a wrong email never gets read. A delivery dispatched to an old address never arrives. A follow-up message sent to a disconnected number never lands. And every one of those failures erodes the customer relationship you worked hard to build.<\/p>\n\n\n\n

The solution is simple: keep your customer records current.<\/p>\n\n\n\n

KarryBiz makes editing a customer’s details straightforward and fast \u2014 right from your Customers page, without navigating away or filling out lengthy forms. The Edit Customer modal pops up directly on screen, you update what needs changing, and tap “Update<\/strong>” Done.<\/p>\n\n\n\n

In this guide, we will walk you through exactly how to edit or update a customer’s details on KarryBiz \u2014 step by step, exactly as it appears in the app \u2014 along with best practices for maintaining a clean, accurate customer database.<\/p>\n\n\n

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Step-by-Step: How to Edit or Update a Customer’s Details on KarryBiz<\/h2>\n\n\n\n

Step 1: Log In to Your KarryBiz Account<\/strong><\/p>\n\n\n\n

Open the KarryBiz app on your smartphone<\/a> and log in using your registered email address and password.<\/p>\n\n\n\n

Once logged in, you will land on your main dashboard.<\/p>\n\n\n\n

Step 2: Navigate to the Customers Section<\/strong><\/p>\n\n\n\n

From the bottom navigation bar, tap “More<\/strong>.”<\/p>\n\n\n\n

The More page opens showing two main sections \u2014 Business Management<\/strong> and Additional Services<\/strong>.<\/p>\n\n\n\n

Under Business Management, tap “Customers<\/strong>” to manage your customer base.<\/p>\n\n\n\n

This opens your Customers page displaying all customers currently saved in your KarryBiz account.<\/p>\n\n\n\n

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Step 3: Find The Customer You Want To Edit<\/strong><\/p>\n\n\n\n

On the Customers page<\/strong>, you will see your customer list displayed as cards and each showing:<\/p>\n\n\n\n

\u2022 The customer’s name in bold.<\/p>\n\n\n\n

\u2022 Their email address with a mail icon.<\/p>\n\n\n\n

\u2022 Their phone number with a phone icon.<\/p>\n\n\n\n

\u2022 Two summary tags showing Orders count and Total Spent amount.<\/p>\n\n\n\n

As shown in the app screenshot, a customer card for “Jamo” displays:<\/p>\n\n\n\n

\u2022 Email: olajamo@gmail.com<\/strong>.<\/p>\n\n\n\n

\u2022 Phone: 070xxxxxxxx2.<\/p>\n\n\n\n

0 Orders | \u20a60 Total Spent<\/strong><\/em><\/p>\n\n\n\n

To find a specific customer quickly:<\/p>\n\n\n\n

\u2022 Use the orange search bar at the top of the page \u2014 labeled “Search customers…”<\/p>\n\n\n\n

\u2022 Type the customer’s name, phone number, or email address.<\/p>\n\n\n\n

\u2022 The list will filter instantly to show matching results.<\/p>\n\n\n\n

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Step 4: Tap the Three-Dot Menu on the Customer’s Card<\/strong><\/p>\n\n\n\n

On the customer card you want to edit, look for the three vertical dots (\u22ee) icon<\/strong> on the right side of the card \u2014 next to the customer’s email and phone number.<\/p>\n\n\n\n

Tap the three-dot icon (\u22ee) <\/strong>to open a small action menu with two options:<\/p>\n\n\n\n

\u2022 Edit.<\/p>\n\n\n\n

\u2022 Or Delete.<\/p>\n\n\n\n

Tap “Edit” to proceed with updating the customer’s details.<\/p>\n\n\n\n

Note<\/strong>: Do not tap “Delete” unless you intend to permanently remove this customer from your database. Deletion cannot be undone.<\/strong><\/em><\/p>\n\n\n\n

Step 5: The Edit Customer Modal Opens<\/strong><\/p>\n\n\n\n

After tapping “Edit<\/strong>,” the Edit Customer modal appears as a popup overlay on your screen \u2014 displaying all the current details saved for this customer, pre-filled and ready for editing.<\/p>\n\n\n\n

The modal contains the following fields as seen in the app:<\/p>\n\n\n\n

\u2022 Name: Currently showing the customer’s saved name (e.g. Jamo).<\/p>\n\n\n\n

\u2022 Email: Currently showing their email (e.g. olajamo@gmail.com).<\/strong><\/p>\n\n\n\n

\u2022 Phone<\/strong>: Currently showing their phone number (e.g., 070xxxxxxx2).<\/strong><\/p>\n\n\n\n

\u2022 Address.<\/p>\n\n\n\n

\u2022 City.<\/p>\n\n\n\n

\u2022 State.<\/p>\n\n\n\n

And two action buttons at the bottom:<\/p>\n\n\n\n

\u2022 Cancel.<\/p>\n\n\n\n

\u2022 Update.<\/p>\n\n\n\n

Step 6: Update the Fields That Need Changing<\/strong><\/p>\n\n\n\n

Tap directly on any field you want to update. The field becomes active for editing \u2014 clear the existing text and type the new information.<\/p>\n\n\n\n

Here is how to handle each field:<\/strong><\/p>\n\n\n\n

\u2022 Updating the Name Field.<\/p>\n\n\n\n

\u2022 Tap the Name field, clear the current name, and enter the corrected or updated name.<\/p>\n\n\n\n

Common name update scenarios:<\/strong><\/p>\n\n\n\n

\u2022 Fixing a typo from the original entry \u2014 “Jamo” corrected to “Jamiu”.<\/strong><\/p>\n\n\n\n

\u2022 Adding a last name that was missing \u2014 “Jamo” updated to “Jamo Ola”.<\/strong><\/p>\n\n\n\n

\u2022 Updating from a nickname<\/strong> to a full name<\/strong> for more professional records<\/strong>.<\/p>\n\n\n\n

\u2022 Use title case \u2014 capitalize the first letter of each name.<\/p>\n\n\n\n

Updating the Email Field:<\/strong><\/p>\n\n\n\n

Tap the Email field, clear the old address, and type the new one carefully.<\/p>\n\n\n\n

After updating an email:<\/strong><\/p>\n\n\n\n

\u2022 Double-check for typos \u2014 .com not .vom, no missing @.<\/strong><\/p>\n\n\n\n

\u2022 Confirm the new email is one the customer actively checks.<\/p>\n\n\n\n

\u2022 Send a test invoice to verify the address works correctly.<\/p>\n\n\n\n

Updating the Phone Field:<\/strong><\/p>\n\n\n\n

\u2022 Tap the Phone field, clear the old number, and enter the new one.<\/p>\n\n\n\n

Phone number tips:<\/p>\n\n\n\n

\u2022 Count the digits after entering \u2014 Nigerian numbers are 11 digits (e.g. 070xxxxxxx2<\/strong>).<\/p>\n\n\n\n

\u2022 Use a consistent format across all customer entries.<\/p>\n\n\n\n

\u2022 Verify the number is WhatsApp-enabled for seamless communication.<\/p>\n\n\n\n

\u2022 Updating the Address Field.<\/p>\n\n\n\n

\u2022 Tap the Address field and enter the customer’s updated street address or general location.<\/p>\n\n\n\n

Example: 22 Wuse Market Road, Wuse 2.<\/strong><\/p>\n\n\n\n

Updating the City Field: <\/p>\n\n\n\n

\u2022 Tap the City field and enter the customer’s current city.<\/p>\n\n\n\n

Example: Abuja.<\/p>\n\n\n\n

Updating the State Field:<\/p>\n\n\n\n

\u2022 Tap the State field and enter the customer’s current state.<\/p>\n\n\n\n

Example: FCT.<\/p>\n\n\n\n

Note: You don’t have to update every field. Only edit the fields that need changing. Fields you did not touch will retain their current saved values.<\/em><\/strong><\/p>\n\n\n\n

Step 7: Review Your Changes Before Saving<\/strong><\/p>\n\n\n\n

Before tapping “Update<\/strong>,” take a moment to review every field in the Edit Customer modal.<\/p>\n\n\n\n

Note<\/strong>: Don’t rush this step. A wrong phone number or email address saved to a customer’s profile means your invoices and communications go to the wrong place \u2014 potentially for a long time before you notice.<\/em><\/strong><\/p>\n\n\n\n

Step 8: Tap “Update” to Save Your Changes<\/strong><\/p>\n\n\n\n

Once you are satisfied that all updated details are accurate, tap the large orange “Update” button at the bottom of the Edit Customer modal.<\/p>\n\n\n\n

KarryBiz will save your changes immediately and close the modal \u2014 returning you to the Customers page with the updated customer card now reflecting the new information.<\/p>\n\n\n\n

Your changes are live immediately. The updated details will now appear on the customer’s card, their profile, any new invoices generated for them, and anywhere else their information is referenced on the platform.<\/p>\n\n\n\n

Step 9: Verify the Update on the Customer Card<\/strong><\/p>\n\n\n\n

After the modal closes, locate the customer’s card on the Customers page and confirm that their updated details are now displaying correctly.<\/p>\n\n\n\n

Note<\/strong>: Tap on the customer’s card to open their full profile and do a more thorough review, confirming all fields show the correct updated information.<\/em><\/strong><\/p>\n\n\n\n

Final Thoughts <\/h3>\n\n\n\n

A customer database <\/strong>is only as valuable as the accuracy of the information inside it. Outdated phone numbers, wrong email addresses, and old delivery locations<\/strong> don’t just create operational headaches \u2014 they damage customer relationships and cost you sales.<\/p>\n\n\n\n

KarryBiz has made keeping your customer records current as simple as it could possibly be. Three taps to open the Edit modal. A few seconds to update the relevant fields. One tap on “Update” to save.<\/p>\n\n\n\n

There is no excuse for stale customer data when the fix takes less than a minute.<\/p>\n\n\n\n

Make it a habit. Update customer details the moment they change. Keep your database clean, accurate, and ready to power every invoice, every order, and every customer interaction your business depends on.<\/p>\n","protected":false},"excerpt":{"rendered":"

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